Brenden D. Smith
501 Farr Avenue Wadsworth, Ohio | (330) 212-9255 | bsmit188@kent.edu
OBJECTIVE
To obtain an internship at a company that will help further knowledge and breadth of practical experience towards a future career.
EDUCATION
Bachelors Business Administration, May, 2019 GPA: 3.5
Kent State University, Kent, Ohio
Major: Digital Science Communication Information
High School Diploma, May, 2015 GPA: 3.2
Wadsworth High School, Wadsworth, Ohio
SPECIALIZED SKILLS
Computer: Microsoft Word, Microsoft Excel, WordPress, Camtasia Software, basic HTML, basic SQL, as well as ticketing systems.
WORK EXPERIENCE
Blackboard Student Tech. Support, Course Management, Kent, Ohio, June 2015 – Present
• Demonstrate effective problem-solving skills at a Level 2 Help Desk using ticketing software.
• Communicate and troubleshoot with faculty or staff via phone or email
• Create and update course combines using Blackboard’s course software.
• Developed tutorial videos for faculty to reference when using Blackboard’s course software.
Associate, Panera Bread, Wadsworth, Ohio, June 2014 – May 2015
• Interact with guests to ensure a pleasant atmosphere by greeting and implementing food knowledge.
• Perform extensive back of house and dining room cleaning. Replenish dispensed items and check on guests regularly.
• Trained 2 associates by communicating café standards and implementing best practices.
Job Shadow, Genesee Health Plan, Flint, Michigan, July 2013 – August 2013
• Created spreadsheets of inventory data and supplied end-devices with updated software as well as formatted hardware.
• Adapted to a professional environment by collaborating with professionals to obtain real world business experience.
• Used a formatting software to wipe hard-drives for future client needs.
HONORS
• High Honor Role, Lorain County Joint Vocational School, 2012
• Ohio Department of Education Exemplar Award for Computer Technology 2015
• Dean’s List, Kent State University, 2015
ACTIVITIES
• Brookside Cardinal’s Track, Brookside High School, 2013
COMMUNITY SERVICE
• Volunteer, VFW Post 1089, Wadsworth, Ohio, March, 2014 – August, 2015
• Jump Rope for Heart, Wadsworth YMCA, Wadsworth Ohio, March 2014 – April 2014